Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Review your order
By agreeing to the terms and conditions you you have reviewed your order and the items listed on this order are for Resale or for Professional use by your business and that you have verified the items ordered and the Quantity are correct.
LaRock's is a B2B (Business to Business) Distributor and is not open to the Public. By purchasing from this site you agree that you are a business that intends to use the goods for resale or for professional use by your business and not for personal use.
New accounts must have the Bill and Ship address matching with a valid phone number. Orders are sent signature required until the account is established. Signature required is always at our discretion.
Residential addresses marked as commercial will be cancelled. If you are not sure on the zoning of your address it is best to choose residential until you can check with your county.
We are not able to add to orders. We do not keep credit card information and the approval is only for the amount or less. We cannot capture for more than the approval.
Paypal does not allow for us to edit an address or the amount of an order. Changes in PayPal orders have to be cancelled . If you use paypal as a payment option, then you will need to edit the shipping address when you are in the paypal payment option. Otherwise Paypal will write back over the information you entered in our Website with the information you have on file with them.
Pick up orders:
LaRock's address must appear on the ship to side for sales tax reasons. Pick up order with the wrong address will be canceled
Pick up order address1511 S Industrial Park Rd Lincolnton NC 28092
LaRock's is not open to the Public and we do not have a showroom. Pick up orders are located at our warehouse.
Pick up orders with another address will need to be cancelled. Keep in mind that Paypal orders usually will fill in your address and you will have to edit this information. We are not able to edit or change PayPal orders.
Due to the pandemic the shipping times can take much longer than usual. We have seen several cases with the mail taking 1-2 weeks to deliver a package. We usually see this every year during the Holidays. Late deliveries have been worse this year due to the overload in shipping caused by the pandemic. As a result all carriers have suspended time in transit commitments. Plan and order early! Refusal of orders will have a mandatory 15% re stock fee.
We do not Guarantee exact shipping times by UPS and Fedex Ground or USPS mail services. The expected delivery date does not come with a money-back guarantee by us.
Listing and exact date to have an order shipped by Priority Mail and Ground services causes a delay on your order. We then have to contact you an explain the services requested are not guaranteed .
We process orders Monday-Friday except some holidays.
We try to ship same business day. The US mail carrier can pick up any time during the day. Packages shipped by mail sometimes go out the following business day.
Business days are Monday-Friday accept some holidays.
Fedex picks up between 1:00 pm and 3pm. We need to have the order before 12:00 pm to give us time to get it out same day.
UPS can pick up any time after 4:00 pm. UPS orders need to be received no later than 3:00 pm to get your order out same day.
Complaints on shipping delivery times will need to be addressed with the carrier unless it is our mistake. La Rock's Fun & Magic is not responsible for any loss occurred if the merchandise does not arrive in time for your event. Many things like weather delays, etc. can cause your product not get to you in time. ..... all we can do is allow you to send the merchandise back for refund less the shipping charges. We do now make any further compensations However, If the carrier refunds the shipping charges ....then we can refund the shipping cost back to you. Insurance charges are non refundable.
The carriers will not refund shipping (airmail included) if it is a weather related event. This is true in other situations like disasters, delivery attempts. etc. Sometimes we can get a refund and sometimes we can't. It just depends on the situation.
Weekend and Holidays are not counted as business and shipping days. Delays occur during peak shopping holiday times. Please factor these times in when estimating your needs.
Example Next Day Air by UPS leaving on Friday will not arrive until Monday.
Our advise is to always order early in case of problems. It is our policy, If at all possible, to get the orders as quick as possible and in most cases the same business day received.. Our regular customers know that we do our best to get merchandise out in a timely manner. Always try to allow several extra days for unforeseen situations.
If you are not able to shop or place and order on our web site, then we provide a Toll free number at 1-800-473-3425 for assistance. We can assist you by browsing and placing the order for you. This service is available Monday-Friday 9 am until 3 pm est.. If you are not able to work with these times then we can set a better time for a call back to assist.
Shortages and Issues:
All free shipping orders and orders over $175.00 have a $3.00 processing fee added to the total.
We do our best to resolve issues quickly. All shortages and incorrect items must be reported within 5 days of receipt of package. If an item is shipped incorrectly by our team, then Larock's will send a prepaid shipping label to return the incorrect item. Once the item is shipped back to us, we will either send the correct item , issue a refund, or credit for the original item. Item must be returned withing 48 hours after Label is created. When we see movement from the tracking label, we will send the correct item . We do not make any further compensation. We suggest you allow several extra days for unforeseen situations and mistakes to be resolved. LaRock's does not pay for expedited shipping, losses from a job, etc. We try very hard to get the orders correct. One person pulls and another person double checks the order. However, once in a while we make a mistake.
Refusal of orders will have a mandatory 15% re stock fee and the shipping charges are non refundable.
How do I return an item?
Items cannot be returned after thirty days of receipt. Also, each return is subject to a 15% restocking fee.
All items will only be accepted if they are in the original condition including packaging.
Damages, Missing Items, Etc. Damages, missing items must be reported within 5 days.Keep all boxes, and packing materials.Have carrier note any damage to the box.
Balloons: Pioneer offers a toll free number for customers that have received unsatisfactory product. They are usually very good about taking care of product that is defective. The number is 1-800-880-6118.
Our policy is we will replace any bags of balloons that are not opened within 30 days of purchase. Customer is responsible for shipping both ways.
Magic is a secret and must remain so. When you purchase an item of magic, you are also purchasing it’s secret: which may not be replaced or reimbursed. It is for this reason that we will not accept any returns on magical items.
Books & DVDs: Books and Videos cannot be returned after 5 days, and must be accompanied by a receipt. All returned media items are subject of a 50% restock fee unless defective in which case we will replace with the same item. Please be sure that the item you order is exactly the media item you want. Please feel free to call our information line for a more detailed description of media to avoid this return policy.
Proof of purchase is required for any return and the customer will be responsible for shipping and handling costs in any case.
Due to sanitary reasons, there are no returns on make up, wigs, noses, hats, and shoes.
La Rock's Fun & Magic
All trademarks, service marks and trade names of La Rock's Fun & Magic Inc used in the site are trademarks or registered trademarks of La Rock's Fun & Magic Inc
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, La Rock's Fun & Magic Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. La Rock's Fun & Magic Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. La Rock's Fun & Magic Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
La Rock's Fun & Magic Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if La Rock's Fun & Magic Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a La Rock's Fun & Magic Inc product is mistakenly listed at an incorrect price, La Rock's Fun & Magic Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.La Rock's Fun & Magic Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, La Rock's Fun & Magic Inc shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by La Rock's Fun & Magic Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
La Rock's Fun & Magic Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to La Rock's Fun & Magic Inc
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of La Rock's Fun & Magic Inc products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of La Rock's Fun & Magic Inc must be commenced within one (1) year after the claim or cause of action arises. La Rock's Fun & Magic Inc failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions La Rock's Fun & Magic Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a La Rock's Fun & Magic Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
La Rock's Fun & Magic Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, La Rock's Fun & Magic Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, La Rock's Fun & Magic Increserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to La Rock's Fun & Magic Inc in its sole discretion.
You agree to indemnify, defend, and hold harmless La Rock's Fun & Magic Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, La Rock's Fun & Magic Inc may link to sites operated by third parties. However, even if the third party is affiliated with La Rock's Fun & Magic Inc. La Rock's Fun & Magic Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of La Rock's Fun & Magic Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, La Rock's Fun & Magic Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).