How do I return an item?

How do I return an item?

Items cannot be returned after thirty days of receipt. Also, each return is subject to a 15% restocking fee.

All items will only be accepted if they are in the original condition including packaging. 

Damages, Missing Items, Etc.  Damages, missing items must be reported within 5 days.Keep all boxes, and packing materials.Have carrier note any damage to the box. 


Balloons: Pioneer offers a toll free number for customers that have received unsatisfactory product. They are usually very good about taking care of product that is defective. The number is 1-800-880-6118.

Our policy is we will replace any bags of balloons that are not opened within 30 days of purchase. Customer is responsible for shipping both ways.

Magic is a secret and must remain so. When you purchase an item of magic, you are also purchasing it’s secret: which may not be replaced or reimbursed. It is for this reason that we will not accept any returns on magical items.

Books & DVDs: Books and Videos cannot be returned after 5 days, and must be accompanied by a receipt. All returned media items are subject of a 50% restock fee unless defective in which case we will replace with the same item. Please be sure that the item you order is exactly the media item you want. Please feel free to call our information line for a more detailed description of media to avoid this return policy.

Proof of purchase is required for any return and the customer will be responsible for shipping and handling costs in any case.

Due to sanitary reasons, there are no returns on make up, wigs, noses, hats, and shoes.

1511 S Industrial Park Rd
Lincolnton NC 28092

Mac Pump LIMITED LIFETIME WARRANTY This is from Macpumps web site and how they handle defects. La Rock's does not get involved with defects and returns of this item.


MACPUMP guarantees the mechanics of its product. If you find the MACPUMP not functioning properly during NORMAL use, please see the inflating instructions and make sure you are inflating your balloons properly.

With proper handling, if for any reason your MACPUMP becomes damaged or broken - it is under a limited lifetime warranty, that they will replace or repair your MACPUMP at no additional cost to you. If you desire to have the MACPUMP replaced or repaired, you must send your MACPUMP back with an explanation of the damage. A determination at that time will be made on the liability of the warranty.

Return shipments must be packaged in a way that no damage will occur during transit. Return shipments must be shipped common carrier best way. Return shipments must include Shipping & Handling Fee necessary to send MACPUMP back to you once it is repaired.

SHIP Mac Pump Products to:
9309 i  Dr S
Ceresco, Mi 49033