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FREE SHIPPING Continental US only $175.00 or more see details below Plan Ahead! All carriers have suspended time in transit commitments. Reports are being made of delays due to the Pandemic. Most are being delivered in a timely manner but don't put yourself in a position to be the unlucky one. 3 carriers for your convenience!    FREE SHIPPING on orders over $175.00 Continental US only. There is an added $3.00 Handling charge for all orders over $150.00. This is for in stock merchandise and we choose the shipping method. Usually this is by UPS Ground or Fed ex Ground. We do not Guarantee exact shipping times by UPS and Fedex Ground or USPS mail services. If you have a special need please indicate this in the special instructions and we will try to accommodate if possible. The expected delivery date does not come with a money-back guarantee by us. We process orders Monday-Friday except some holidays. Shipping times: Due to the pandemic the shipping times can take much longer than usual. We have seen several cases with the mail taking 1-2 weeks to deliver a package. We usually see this every year during the Holidays. Late deliveries have been worse this year due to the overload in shipping caused by the pandemic. As a result all carriers have suspended time in transit commitments. Plan and order early! Refusal of orders will have a mandatory 15% re stock fee. We do not Guarantee exact shipping times by UPS,Fedex Ground & USPS services. The expected delivery date does not come with a money-back guarantee by us. Listing and exact date to have an order shipped by Priority Mail and Ground services causes a delay on your order. We then have to contact you an explain the services requested are not guaranteed . We process orders Monday-Friday except some holidays. We try to ship same business day. . Packages shipped by mail sometimes go out the following business day.The US mail (USPS) can pick up any time during the day which can cause these orders to go out the next business day. Fedex picks up between 1:00 pm and 3pm. We need to have the order before 12:00 pm to give us time to get it out same day. UPS can pick up any time after 4:00 pm. UPS orders need to be received no later than 3:00 pm to get your order out same day. We personally do not guarantee shipping times. Complaints on shipping delivery times will need to be addressed with the carrier unless it is our mistake. La Rock's Fun & Magic is not responsible for any loss occurred if the merchandise does not arrive in time for your event. Many things like weather delays, etc. can cause your product not get to you in time. ..... all we can do is allow you to send the merchandise back for refund less the shipping charges. We do now make any further compensations However, If the carrier refunds the shipping charges ....then we can refund the shipping cost back to you. Insurance and processing fees are non refundable. The carriers will not refund shipping (airmail included) if it is a weather, emergency, pandemic, etc. related event. This is true in other situations like disasters, delivery attempts. etc. Sometimes we can get a refund and sometimes we can't. It just depends on the situation. Weekend and Holidays are not counted as business and shipping days. Please factor these times in when estimating your needs. Example Next Day Air by UPS leaving on Friday will not arrive until Monday. Our advise is to always order early in case of problems. It is our policy, If at all possible, to get the orders as quick as possible and in most cases the same business day received.. Our regular customers know that we do our best to get merchandise out in a timely manner. Always try to allow as many extra days as possible for unforeseen situations.We do not usually ship $175.00 plus orders with free shipping by Priority Mail unless the package weight in under 2-3 pounds. Priority Mail has an estimated shipping time 1 day 2 day 3 day This does not include Sunday and Holidays.
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